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- Should I buy in tuotroestanco?

Of course, in www.tuotroestanco.com you can find a high range of products with slow prices and Free Shipping, you can find products of Spain, Netherlands, France,Brazil... from your home.

If you want to save this is your Webpage

- How login me?

Is very easy, you click in " Welcome/login" ( in the right top) and "create account"  and you can refill all information, the Name,Adress, Email...

You can facebook or Twitter Login if you wish

- When recieve my order?  

The delivery time is 1 to 5 working days, we work with 48/72h Correos service.

You can to recieve a SMS of correos, with the delivery information and reference number, you can consult to information delivery in the web www.correos.es.

If you have not recieved your order in 5 working days, his order can be in the post office, you can contact with us and we inform you of his order

When is prepared my order? 

The orders are prepared between 8:00 and 12:00, the later orders at 12:30 will be prepared the next day

- What is the cost of shipping?

Cost Shipping are FREE in Peninsula, 3€ in Balears Island.

Cost Shipping are 3 € in Portugal 

Cost Shipping are 12 € in Italy 12€

Cost Shipping are 12 € in Germany

Cost Shipping are 33 € in Swiss

Cost Shipping are 15 € in Belgium

Cost Shipping are 17 € in Asutrian

Cost Shipping are 18 € in England

Cost Shipping are 18 € in Ireland

Cost Shipping are 15 € in Holland

Dont Shipping Canary Islands

-  Do prices include VAT?

The prices products not include VAT, The VAT is include in the Cart

VAT SPAIN Smoking accesories 21%

VAT SPAIN Erotic products 10 %

 - Forms of payment  

You can choose some of three forms:


TPV/ VISA: Free
Contrarembolso: 1 € Cost .
Paypal: Free

The payments form are completely sure

-  How obtains information about  my order?

     

The orders are sent with Correos and Correos Express.

The Big orders with Boxes are sent with Correos Express and the small orders are sent with Correos

All delivery information in correos.es and correosexpress.com

-   How use my loyalty points?


1- When a customers do a order add the loyalty points, in the next order already you can use them.

2- In my account, in the section "loyalty points" you can consult yours accumulated loyalty points.

3-In the cart you can use your loyalty points in the Step 1

4- The discount code will copy automatic in your cart, if you want use your loyalty points click "accept"

-  How contact with you?

You have some options:

Email: info@tuotroestanco.com

Phone: 722764061 ( Monday to Friday, between 8:00 to 14:00)

Chat: You can contact with Chat in the Low right part of www.tuotroestanco.com

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