Exclusive page for people over 18 years of age.

Our website is www.tuotroestanco.com a secure site that contains an SSL certificate. This certificate provides protection for data sent to www.tuotroestanco.com (or between servers) through the use of encryption. If any information were to be intercepted, it would be impossible to decrypt it without the distinctive key that must be used for decoding. As soon as the customer enters the shopping cart, the SSL certificate will be activated and the data will be protected.

Whether you are an individual or a company, you can place an order on www.tuotroestanco.com.

The consumer has the right to receive the paper invoice that is included in the shipping package free of charge. If expressly requested, it can be provided electronically. You can also download it from the "My Account" tab whenever you want. You can also request the paper invoice again by contacting info@tuotroestanco.com by email or by phone +34722764061, this invoice will be sent by envelope to the address indicated by the customer and free of charge.

The delivery time of the order is from 24 hours to 72 hours on working days if the order is destined for Spain (mainland), and may take a little longer if the delivery is to be made in the Balearic Islands. From 4 to 5 working days if the order is destined for Portugal and from 7 to 10 working days in all other cases.

The prohibition of the cross-border distance sale of nicotine delivery devices and refill containers is indicated.

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Sending SMS

The customer who provides us with their mobile phone number accepts the sending of SMS in order to inform about any incident that may occur with their order, made on the www.tuotroestanco.com website.

Collections

· Visa: no additional charge.

· Cash on delivery: €1 (incl. VAT) per order.

· Bank transfer: no additional charge.
(If after 7 days the payment has not been made, the order will be cancelled).

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Shipment

Free shipping to Spain (mainland) on orders over 29 € vat incl.

Shipping costs

In Portugal 6€ (VAT incl.).

In Italy 10€ (VAT incl.).

In France 10€ (incl. VAT).

In Germany 10€ (incl. VAT).

In Switzerland 33€ (incl. VAT).

In Belgium 15€ (incl. VAT).

In Austria 15€ (incl. VAT).

In Ireland 18€ (incl. VAT).

In Holland 15€ (incl. VAT).

In Finland 20€ (incl. VAT).

In Argentina 22€ (VAT incl.) from 0 to 1Kg, 28€ (VAT incl.) from 1 to 2Kg, 42€ (VAT incl) from 2 to 5Kg.

In Brazil 15€ (VAT incl.) from 0 to 1Kg, 25€ (VAT incl.) from 1 to 2Kg, 39€ (VAT incl.) from 2 to 5Kg.

In Canada 16€ (incl. VAT) from 0 to 1Kg, 19€ (incl. VAT) from 1 to 2Kg, 46€ (incl. VAT) from 2 to 5Kg.

In Antilles and other Central American countries 24€ (VAT incl) from 0 to 1Kg, 27€ (VAT incl) from 1 to 2Kg, 38€ (VAT incl) from 2 to 5Kg.

In Chile 16€ (incl. VAT) from 0 to 1Kg, €21 (incl. VAT) from 1 to 2Kg, 53€ (incl. VAT) from 2 to 5Kg.

In the USA 14€ (VAT incl.) from 0 to 1Kg, 23€ (VAT incl.) from 1 to 2Kg, 51€ (VAT incl) from 2 to 5Kg.

In Mexico 13€ (incl. VAT) from 0 to 1Kg, 20€ (incl. VAT) from 1 to 2Kg, 31€ (incl. VAT) from 2 to 5Kg.

Other North American countries 24€ (incl. VAT) from 0 to 1Kg, €27 (incl. VAT) from 1 to 2Kg, 38€ (incl. VAT) from 2 to 5Kg.

Other countries in South America 24€ (incl. VAT) from 0 to 1Kg, €27 (incl. VAT) from 1 to 2Kg, €38 (incl. VAT) from 2 to 5Kg.

For shipments to Ceuta and Melilla you have to take care of hiring the transport agency so that we can make the shipment to you.

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Claims

In case of an incident with the receipt of the order, you must contact via email to the info@tuotroestanco.com address or by phone +34 722 764 061.

If you have placed an order and would like to add, delete or modify a product, please let us know by email or phone, under no circumstances do you place a new order. Thank you.

Receiving a product in poor condition

The company Tu Otro Estanco SL undertakes to exchange or return damaged products.

Annulments

If you wish to cancel the order, it will only be accepted after 48 hours from the moment of confirmation of the order (except for orders marked as shipped, in which case you must fill in the withdrawal form).

Withdrawal

- The period for exercising this right is 14 calendar days from receipt of the product, with no penalties for exercising it. 

- A full refund of the price of the product plus shipping costs will be made within 14 calendar days from the date on which the consumer has informed us of the decision to withdraw from the contract, using the same means of payment used by the customer for the initial transaction, unless the customer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund.

- All money (including shipping costs) will be refunded within 14 calendar days using the same payment method used by the customer.

- This right is not subject to any formalities, we have a withdrawal form below. On the other hand, the consumer will have to pay the shipping costs for the return of the goods when they have been previously informed of this. In the following link you will find the withdrawal form: https://www.tuotroestanco.com/formulario_de_desistimiento_TOE.pdf.

- If the product is not returned in the same packaging as its original packaging, the good may suffer depreciation.

Guarantees

In the event of a defective product, the price will be repaired, replaced or reduced as appropriate. The procedures will be free of charge for the client.

 In the absence of proof to the contrary, it shall be presumed that the lack of conformity that manifests itself in the two years following the delivery of the goods already existed when the goods were delivered.

Tuotroestanco responds to non-conformities that manifest themselves within three years of delivery.

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- Invoice delivery: via e-mail and together with the order, you can request the paper invoice again if you wish and it will be sent to you by ordinary mail.

- In case of any incident in the reception of the order, you can contact us by phone at the customer service number 722764061 (opening hours from 8am to 2pm from Monday to Friday).

- In the event of not picking up the order within the period established by Correos of 15 days or 7 days by Correos Express, the customer must pay €3 (VAT incl.).

JURISDICTION

Our entity is adhered to Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo 18, 4º 1, 28014 Madrid (Spain), For more information: (www.confianzaonline.es).
 
These General Terms and Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-reclamaciones/). If these refer to electronic transactions with consumers, or about data protection when they are related to this area, the complaints will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints relate to digital advertising, or to data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
 
We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Thanks a lot!

The TUOTROESTANCO team