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Exclusive page for people over 18 years old.

www.tuotroestanco.com is a secure website, it contains an SSL certificate, which offers protection of the data sent to www.tuotroestanco.com (or between servers) through the use of encryption. If any information is intercepted, it will be impossible to decrypt it without the distinctive key that must be used for decoding. Once the customer has entered the shopping cart, the SSL Certificate will be activated and will protect the data.

Whether you are a private individual or a company, you can place an order at www.tuotroestanco.com.

The consumer has the right to receive, free of charge, the paper invoice that tuotroescanco includes in the shipping package and electronically whenever he expressly requests it and that he can download from "My account" whenever he wants. You can also request the paper invoice again by contacting us by mail at info@tuotroestanco.com or by phone +34722764061, this invoice will be sent by envelope to the address indicated by the client, free of charge.

The delivery of the order is from 1 to 4 working days.

The prohibition of the cross-border distance sale of nicotine delivery devices and refill containers is indicated.

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Sending SMS

The customer who provides his mobile phone, accepts the sending of SMS in order to report the incidents of his order, made on the web www.tuotroestanco.com

Collections

· Visa: no additional charge.

· Cash on delivery: € 1 (VAT included) per order

· Bank transfer: no additional charge
(If after 7 days the payment has not been made, the order will be canceled)

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Shipping

Free shipping for mainland Spain on orders over € 29 including VAT.

Shipping costs

In Portugal € 6 (VAT included)

In Italy € 10 (VAT included)

In France € 10 (VAT included)

In Germany € 10 (VAT included)

In Switzerland € 33 (VAT included)

In Belgium € 15 (VAT included)

In Austria € 15 (VAT included)

In Ireland € 18 (VAT included)

In Holland € 15 (VAT included)

In Finland € 20 (VAT included)

In Argentina € 22 (VAT incl) from 0 to 1Kg, € 28 (VAT incl) from 1 to 2Kg, € 42 (VAT incl) from 2 to 5Kg

In Brazil € 15 (VAT incl) from 0 to 1Kg, € 25 (VAT incl) from 1 to 2Kg, € 39 (VAT incl) from 2 to 5Kg

In Canada € 16 (VAT incl) from 0 to 1Kg, € 19 (VAT incl) from 1 to 2Kg, € 46 (VAT incl) from 2 to 5Kg

In Antilla and other Central American countries € 24 (VAT incl) from 0 to 1Kg, € 27 (VAT incl) from 1 to 2Kg, € 38 (VAT incl) from 2 to 5Kg

In Chile € 16 (VAT incl) from 0 to 1Kg, € 21 (VAT incl) from 1 to 2Kg, € 53 (VAT incl) from 2 to 5Kg

In the US € 14 (VAT incl) from 0 to 1Kg, € 23 (VAT incl) from 1 to 2Kg, € 51 (VAT incl) from 2 to 5Kg

In Mexico € 13 (VAT incl) from 0 to 1Kg, € 20 (VAT incl) from 1 to 2Kg, € 31 (VAT incl) from 2 to 5Kg

Other countries North America € 24 (VAT incl) from 0 to 1Kg, € 27 (VAT incl) from 1 to 2Kg, € 38 (VAT incl) from 2 to 5Kg < / p>

Other South American countries € 24 (VAT incl) from 0 to 1Kg, € 27 (VAT incl) from 1 to 2Kg, € 38 (VAT incl) from 2 to 5Kg < / p>

For shipments to Ceuta and Melilla you have to take care of the shipment

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Complaints

In case of any incident upon receipt of the order, you should contact via email at the address info@tuotroestanco.com. or by phone +34722764061

If you have placed the order, and want to add or delete a product or modify a quantity, let us know by email or phone, in no case do you place a new order again. Thank you.

Product reception in poor condition

The company Tu Otro Estanco SL undertakes to exchange or return damaged products.

Overrides

If you want to cancel the order, it will only be accepted after 48 hours from the moment of confirmation.

Withdrawal

- the term for the exercise of this right is 14 calendar days from receipt of the product, without penalties for its exercise.

-The full refund of the product price plus the shipping costs will be made before 14 calendar days have elapsed from the date on which you have been informed of the decision to withdraw from the consumer contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund.

- This right is not subject to any formality, we have a withdrawal form below, the customer is only asked to return the product in the best possible condition. On the other hand, the consumer will have to pay the shipping costs for the return of the goods when they have been previously informed of this. Here is the withdrawal form: https://www.tuotroestanco.com/formulario_de_desistimiento_TOE.pdf

- If the product is not returned in the same original packaging, the good may suffer a depreciation.

Guarantees

In case of a defective product, we will proceed to repair, replace or lower the price as appropriate. The procedures will be free for the client.

The consumer must report the lack of confirmation within two months after he became aware of it.

Tuotroestanco responds to the lack of conformity that is manifested within a period of two years from delivery.

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Invoice delivery: Via e-mail and together with the order, you can request the paper invoice again if you wish and it will be sent by ordinary mail.

In case of any incident in the receipt of the order, you can contact us by phone at the customer service number 722764061 (customer service hours from 8am to 2pm from Monday to Friday).

If the order is not collected within the period established by Correos of 15 days or 7 days by Correos Express, the customer must pay € 3 (VAT included)

JUDICIAL COMPETENCE

Our entity is attached to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 ( www.confianzaonline.es ) .

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may go to Confianza Online for the alternative resolution of eventual disputes (< a href = "https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/"> https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/ ). If these refer to electronic transactions with consumers, or about data protection when they are related to this area, the claims will be resolved by the Online Confidence Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Thank you very much!

The team of TUOTROESTANCO

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